"Laboratory is a very good description of the environment we have created in Farm Credit West. Five years ago, we decided that we wanted to take the lead in creating major efficiencies that could be achieved by going paperless. We were out front and helped lead FPI through the paperless initiatives … both of us learning from each other as we went along.
"The dividends have been great for Farm Credit West. All our new loan files are electronic. We are seamlessly moving files around our ACA electronically and continually tweaking the process for more efficiency."