FPI at a Glance The first successful business services corporation in the Farm Credit System A customer-controlled organization, owned and accountable to our owner-customers More than doubled in size in its first 3 years of operation Began operations on January 1, 1995 to serve 4 agricultural credit associations in the Northeast states of New England, New York and New Jersey Three years later on January 1, 1998 expanded operations to include western associations In 2004, we welcomed AgCountry Farm Credit Services on board as FPI's tenth association owner. Northwest Farm Credit Services joined our team in 2005 Now serving more than 112 association offices A full range of business support services: information technology; operations (loan accounting, help desk); marketing communications; human resources; legal services; and training Dedicated to client server, full relationship database technology — putting maximum power and flexibility in the hands of loan officers. In short, credit technology made simple. Developed BASIS™, a fully integrated office management system with electronic customer files and modules for loan origination, loan servicing, portfolio management, financial services and management reporting Introduced data replication for remote use of BASIS without online connections to the branch or for data entry duplication — giving loan officers more time face to face with customers, and less in the office Winner of the 1995 MicroBanker Award for BASIS A partnership with Northwest Farm Credit Services brought online banking to FPI's customers and the building of EmPOWER™, a next generation software initiative Built on the success of FPI's BASIS system and Northwest's ILO system to develop EmPOWER, our fully integrated front-end centric system, recognized as the number one product of its kind Provided EmPOWER training to hundreds of association employees through the Centra virtual classroom, which eliminated the need for association staffs or FPI trainers to travel to training associations One of our association partners, First Pioneer Farm Credit, recognized as a national Top 100 trainer based, in part, on the Centra program Introduced Business Objects, a management reporting platform, to give associations the power to quickly sort mountains of information and produce customized reports in a wide range of user-determined formats Integrated all our solutions into a comprehensive package (EmPOWER, Business Objects, loan accounting, online banking and general ledger) to empower all association personnel at the field level Implemented quality control standards that achieved Enterprise Level Certification from Cybertrust (formerly TruSecure), the leading provider of intelligent risk management products and services Winner of the Farm Credit System Marketer of the Year as well as many other awards for marketing communications. Also developed nationally award-winning Web sites for FPI-affiliated associations. A fully staffed help desk providing hardware and software support services to associations round the clock Almost 150 cross-functional specialists, located in our Agawam, Mass. and Spokane, Wash. offices, serving customers in association offices coast to coast